PARTS & LABOUR WARRANTY: UK
ONLY
Our warranty applies to equipment
manufactured by Williams Refrigeration
and equipment bearing the Williams
nameplate and serial number identification
tag.
We undertake, in conjunction with
the supplying agent, distributor or
representative, to repair free of charge
during our standard business hours any
such piece of equipment or part thereof
used which is found to be faulty in either
materials or workmanship subject to the
further conditions below:-
WARRANTY TERMS AND PRODUCTS
COVERED
We offer a 24 months Warranty from
our original date of sale with the following
Williams equipment:
1. Garnet / Zircon / Jade / Amber
(stainless) / Mobile Heated / Mobile
Refrigerated.
2. Reach-in Blast Chillers / Reach-in Blast
Chiller Freezers / Blast Chiller WTBC70.
3. Opal / Emerald / Onyx / Aztra / Salad
Counters / UBC / Chef’s Drawers / Fry
Station Drawer.
4. Crystal Bakery Cabinets.
5. Meat Ageing Refrigerator.
6. Medi+ Cabinets
We offer a 12 months Warranty from our
original date of sale for all other Williams
equipment including:
1. All Modular Products (including
coldrooms).
2. Remote Systems.
3. Bottle Coolers / Glass Froster.
4. Gem Multidecks (including heated)
and merchandiser cases.
5. Gem product range.
6. Bottle Well / Meat Freezer Well.
7. Thermowell.
8. Non standard and other products.
9. Front of House display cases.
10. White Goods.
WARRANTY TERMS
Our warranty is offered where the
equipment has been installed correctly
and has not been subject to misuse or
abuse and is functioning incorrectly.
The equipment was purchased by the
authorised supplying distributor direct
from Williams Refrigeration and not
through a wholesaler or other supplier
whose warranty terms may be different.
The Warranty Policy shall be non-
transferable.
Replacement of defective equipment can
only be made with the approval of Williams
Refrigeration.
Any repair under warranty will only be
carried out with the product in its position
of operation or in a suitable location on the
customer’s premises. If the product has
to be removed for security or any other
reason, this will be subject to additional
charge (may include hydrocarbon charged
equipment).
Warranty work will be covered by Williams
Refrigeration or by one of its appointed
service agents between the hours of
8.00am and 5.00pm Monday to Friday.
Any works undertaken outside of these
hours are chargeable.
RESPONSE TIME
We aim to respond to all warranty calls
within 3 working days and will endeavour
to respond next working day where
practical.
CLAIMS PROCEDURE
If a customer wishes to make a claim under
the terms of this warranty, the following
procedure should be observed:
1. Contact the supplying agent,
representative or distributor.
2. Quote the equipment model, serial
number and date of installation.
The serial number is located on the
product identification plate inside the
cabinet, modular product door frame
or similar location. It is recommended
that operators should also record
the serial number on the operating
instruction booklet supplied with the
product.
3. Contents risk and insurance
responsibility remains at all times with
the customer.
EXCEPTIONS TO STANDARD
WARRANTIES
1. The Standard warranty applies to
equipment located in Mainland GB
only and excludes locations subject to
restricted or secure access, offshore
and marine applications. Additional
time and travel charges may be
applied to the following locations – Isle
of Wight, Channel Islands, Isle of Man,
Northern Ireland and Scottish Isles.
2. Any fault that is not reported within 10
working days of being discovered.3. Service calls to equipment under
warranty, or service calls made
under chargeable arrangements will
be carried out in accordance with
standard conditions of sale. Unless
otherwise specified, a maximum
of 15 minutes of administrative
time, not spent directly carrying
out servicing work, is provided for
within the supply. Any requirement
for staff attending the call to spend
greater time than 15 minutes due
to administrative requirements,
such as on waiting time or security
clearance, or health and safety risk
assessments, will be chargeable at
our prevailing rate.
We reserve the right to apply Call
out and site time charges if no fault
is found with the product or access
is either restricted or denied to our
attending engineer.
4. No claim shall exceed the original
selling price.
5. Claims for Food and / or contents
stored in the equipment supplied
(including pharmaceutical or other
items) and any consequential loss
how so ever arising are excluded
under our warranty terms.
6. Components including gaskets,
doors, drawers, handles, shelves,
tray slides, all internal fixings, plug
and lead, connectors, the outer
shell, castors / legs, food probes,
refrigerant and blockages as well as
consumable items such as (but not
limited to) batteries, fuses, light bulbs,
printer cartridges, keys, glass and
paper roll.
7. Equipment manufactured to the
customers’ own design, Williams
Refrigeration will not be liable for
any defect, non performance or
improper operation of the equipment
arising from any drawing design
or specification supplied by the
customer, their representative or
agent.
8. Second hand equipment.
9. The customer uses or installs the
equipment in such a way that it
exceeds its design envelope or
operates the equipment at control
parameters other than those
provided as standard factory settings.
10. The customer fails to observe
commonly accepted operating
practices.
11. The customer has not properly
cleaned or maintained the
equipment or carried out necessary
servicing, including cleaning of the
condenser, in accordance with
instructions, literature or directions
issued by Williams Refrigeration.
(Operating Instructions are supplied
with all equipment but also available
at www.williams-refrigeration.co.uk).
12. Equipment fails through improper
installation by others, misuse, abuse,
accidental damage, power loss or
fluctuations, fire, flooding or acts of
god.
13. Any third party item(s) connected
to the equipment that may affect
performance.
14. The customer permits persons
other than those authorised by
Williams Refrigeration to perform or
affect repairs or adjustments to the
equipment.
15. If authorised representatives of
Williams Refrigeration are denied
full and free rights of access to the
equipment for inspection during
normal business hours as previously
stated.
16. If repairs are made using spare parts
or replacement items not supplied
or preauthorised by Williams
Refrigeration.
17. The initial equipment supply date
shall apply for warranty validity
for the subsequent supply of
replacement of parts or products.

1. Delivery
i) Delivery of the Goods shall be completed on the
Goods’ arrival at the agreed delivery destination.
ii) Any time expressed for delivery shall be deemed
to be an estimate only, time not being of the
essence of the contract unless separately
agreed to in writing by the Seller. The Seller
accepts no liability for any loss sustained by the
Buyer through late delivery, and further where
a time for delivery has been agreed but delivery
is delayed for any reason beyond the control of
the Seller or the Buyer’s failure to give adequate
delivery instructions, a reasonable extension of
time shall be allowed to the Seller.
iii) Where working drawings have to be approved
by either the Buyer or his agent then the
estimated delivery period is to be calculated
from the date of receipt in writing of this
approval.
iv) Where a time for delivery is agreed and the
Buyer fails, for whatever reason, to accept
delivery, the Seller reserves the right to make
a reasonable charge for storage (including
insurance). Should delivery not be possible after
one week’s delay the Seller shall be entitled to
submit his invoice and the normal conditions of
payment will apply.
v) The Buyer shall provide adequate labour and
unloading facilities at the place of delivery at his
own risk and expense.
vi) If advanced notice of the appropriate arrival
time of delivery vehicle is required, this must be
stated on the order

2. Cancellation of Order
i) Standard Items – A cancellation charge of 25%
of nett invoice value will be made to cover the
Seller’s administration and other costs.
ii) Orders for Modular, Raise Pan Holder
Counters, Off Standard & Special Items – Once
manufacture has commenced, cancellation of
items made to a Buyer’s specific requirements
or specification will involve, in addition to the
cancellation charge (referred to in clause 5i) all
manufacturing and other costs incurred by the
Seller up to the time of cancellation.
iii) Once Goods have been delivered they are not
in any circumstances returnable without the
Seller’s agreement in writing.
iv) If seller is in agreement, return of goods must
be in accordance with the seller’s returns policy.
(available from our website).
6. Damage or Loss in Transit
i) The Seller’s responsibility ends with the arrival
of Goods at the designated delivery destination.
The Seller is not liable for any damage or loss
caused during unloading or thereafter.
ii) Goods should be examined on arrival by the
Buyer or his agent and details of any damage or
loss entered on the Carrier’s note and notified
to the seller immediately.
iii) Once Goods have been delivered they are not
in any circumstances returnable without the
Seller’s agreement in writing.

Williams Refrigeration – Appliance Returns Policy
We make every effort to ensure that your Williams Appliance arrives with you in a perfect condition.
If you observe any damage then please immediately report this to us within 48 hours of receipt
where upon we will investigate your concerns with our haulier. Williams is not able to accept claims
for damage where the appliance has been transhipped under separate arrangements made by the
customer, or damaged by third parties during the process of positioning and installation.
We understand that sometimes our customers may incorrectly order an appliance and then wish to
return it to us.
Certain appliances may be returned to us within 10 days of our original delivery date. The cost of
return is payable by the customer. When requesting an appliance return, the appliance serial
number is required. The appliance must be unused, undamaged and in its original packaging. Prior
to arranging return or chargeable uplift by Williams we will require photographs of the appliance(s)
to ensure the above referenced requirements are upheld.
Led by the principles of good food hygiene and product safety standards, we are unable to accept
any return appliance that exhibits prior use including presence of food substances, kitchen or food
odour, or misplacement including evidence of construction site debris, or water ingress /
weathered from being exposed to the elements.
Returned appliances are subject to a restocking fee of 25% of the selling price subject to a minimum
fee of £405.00 per appliance
Returned appliances will undergo Factory quality checks that include visual inspection, electrical
safety and refrigeration tests to ensure they are in a condition suitable to resell as a new appliance.
A copy of our inspection report is available for customer review on request.
An unused appliance that is found to have cosmetic and repairable damage e.g. dented, damaged or
scratched unit cover or door which can be replaced, subject to inspection, be considered for return
and subject to charge for the replacement components. It must however have not been used or
soiled in any other way.
Where an appliance is returned and found to have damage which is not repairable, or any evidence
of prior use, contamination or water ingress then it will not to be accepted by Williams Refrigeration
for credit. In such circumstances the client may arrange their own collection of the damaged
appliance or provide Williams with an additional order to cover transport and inspection costs plus
an environmental waste disposal costs.
We cannot accept returns for bespoke or special voltage / special application appliances, nor items
shipped to outside mainland UK, Ireland and the Channel Isles.

Charges arising in respect of returns (Prices are net and subject to VAT)
1. Restocking costs:
a) Transport : Collection from Site fee 1 Door: £165
2 Door: £190
3 Door: £235
Modular: POA
b) Inspection : Appliance Re-test and Re-pack fee £190
Total restocking cost at 25% of net invoice value, subject to a minimum of £405
2. Repairs : Repair and rework Costs Subject to Inspection
3. Disposal : Environmental Waste disposal fee (collection alongside the delivery of a new
appliance)
1 Door: £170
2 Door: £200
3 Door: £240
Modular: POA

DELIVERY TERMS AND CONDITIONS
We recently launched a new and
improved delivery service to better meet
the needs of the market. This new tailored
service offers frequent despatches across
our transport zones.
In addition we offer a chargeable next day
pallet service and a variety of specialised
timed delivery and installation services.
Delivery Only
Kerbside delivery is to external areas
with clear access, and no double lines
(enforced parking restrictions), vehicle
size limitations, red routes, road or
building works.
Plus Installation and Set to Work
Positioning in addition to above is to
internal areas with clear access, with
no obstacles, stairs, restricted openings
and to flat level ground floor. Positioning
elsewhere is POA.
Set to work will include unpacking, set in
place, connection to standard UK 3-pin
socket within 1 metre (240V 13amp
supply). It is recommeneded that a RCD
(Safety Trip) socket is used. Set to run and
removal of packaging.
Time
Timings are for UK (excluding Ireland,
Highlands and Islands).
Working days are Monday to Friday
inclusive 8.00am to 6.00pm.
Delivery days and times are estimates
only, and while Williams will take all
reasonable actions to meet these
estimates, these can vary without notice,
due to conditions beyond our control.
Price
Prices are for UK mainland only.  Ireland,
Highlands and Islands are POA.
Cancellation on or after delivery
Cancelled orders of delivered product will
be subject to a transport re-stocking fee
of 25% of nett invoice value, subject to
a minimum of £405. No returned goods
will be accepted at Williams Refrigeration
Group offices or factories without prior
agreement and authorisation.
Should authorisation be granted, goods
must be returned in accordance with our
Returns policy.(please see our website)
Collection
Collection of redundant appliances.
Please refer to the Williams website for
full details.
Aborted Deliveries
Aborted delivery charges at a minimum
of £405 per appliance will be incurred
should delivery not be possible because
of undisclosed restricted site and/or
vehicle access or other restriction not
notified, (multiple appliance / re-arranged
services will be priced on application).
Timed Deliveries
All timed deliveries are Price on
application
Packing
Normal delivery price includes cardboard
and stretch wrap packing suitable for
direct mainland deliveries.
Palletised
Increased packing specification suitable
for trans-shipping. Heavy duty cardboard
corners banded to wooden pallet. Single
stacking only.