Product Warranty
9.1. Hoshizaki warrants that, under normal use in accord-
ance with the accompanying user’s manual, that at
the time of delivery to the Buyer and for twenty-four
(24) months from the delivery date (or another period
that the parties might have agreed to in writing) the
Products shall be free from material defects and shall
substantially conform with the specifications of
Hoshizaki for the Product concerned or, if applicable,
other specifications to which Hoshizaki has consented
in writing.
9.2. The only obligation of Hoshizaki and the only remedy
of the Buyer in connection with claims ensuing from
the warranty at Clause 1 is limited, at the discretion of
Hoshizaki, either to the replacement or repair by
Hoshizaki (or by a distributor/dealer appointed by it
or a recognized and qualified maintenance service)
of a defective Product or a Product that does not meet
the specifications, or to the reimbursement of the pur-
chase price of the Product. Hoshizaki shall be granted
a reasonable period of time for the repair, replace-
ment or allocation of a reimbursement. The Products
that do not meet the specifications or defective Prod-
ucts shall become the property of Hoshizaki as soon
as they are replaced or reimbursement has been
awarded for such.
9.3. Notwithstanding the previous Clause 9.2, Hoshizaki
has no obligations on the basis of the warranty at
clause 8.1 if the asserted defect or the non-fulfilment
of the specifications can be ascribed to power failures
or the incorrect connection of the Product to the elec-
tricity grid, the incorrect connection of or defects in the
water supply or drainage to and from the Product,
respectively, tests conducted under circumstances of
special use, incorrect use, use in another manner than
is described in the user’s manual, insufficient care,
faulty installation or an accident, or to faulty repair,
adaptations or changes or storage, or incorrect trans-
port, or incorrect handling, cleaning or maintenance
of the Product.
9.4. The warranty in Clause 9.1 is given directly to the
Buyer and not to the Buyer’s customers.
9.5. To the fullest extent permitted by law, any warranties
not set out in these General Conditions of Delivery
(including, without limitation, the warranties implied
by sections 13 to 15 of the Sale of Goods Act 1979)
are excluded. The Buyer agrees and acknowledges
that it has not relied on and shall have no remedies in
respect of any warranties or representations not set
out in these General Conditions of Delivery (provided
that nothing in the Agreement shall limit or exclude
Hoshizaki’s liability for fraud)

WARRANTY
Hoshizaki ice machines, storage bins, crushers, sushi cases and integrated
drain pump are supplied with a two year parts and labour warranty.
Condensate pumps are covered by a one year limited warranty only.
Failure to maintain and clean the pump as per manufacturers guidelines
may invalidate the warranty.

Return items
• Hoshizaki will review a request to return any machine once the following criteria has been adhered to:
• The unit must be within 30 days of delivery.
• The unit must be as new and unused with packing intact including its pallet, as delivered.
• The unit and packaging must be free of damage.
• The customer is responsible for the return of the unit to our warehouse / factory in Telford.
• Before the unit is returned the customer must make a request to the sales office in writing requesting the return of the machine with full details.
• The customer will then be advised of the returns policy
If all criteria is met an RMA number / label and advise will be issued. An official order must be received to cover the restocking charge before the returns paper-
work can be issued.
Once the unit has been returned it will be inspected and we will be advised of its condition. If the unit and packaging does not comply with the criteria you will be
notified. Collection of the unit and costs will be the responsibility of the customer. A credit note will be issued once all criteria are met.
Please note: Special order machines cannot be cancelled or returned.

GENERAL CONDITIONS OF DELIVERY, HOSHIZAKI EUROPE B.V.
• All items delivered must be unpacked and checked for any damage whilst the driver is on site. The customer's signature will be taken to confirm that this has
been done. Please advise your customers of this.
• Hoshizaki will not be held responsible for any items that are signed for to be in good condition and later found to be damaged.
• We cannot ensure morning or afternoon deliveries. We can request them, but they are not guaranteed unless the additional charge has been agreed.
• Site contact name and number must be provided if a delivery is going direct to site.
• If any obstacles are involved, i.e. units to be taken up stairs, please advise this when placing the order. An extra man should be requested when ordering any
unit which is larger than the Gram Compact 220, unless there is help available on site.
• Please advise of any access/delivery restrictions.
Damaged deliveries
• The drivers manifest must be signed for as damaged. All transport damage should be reported (with supporting images) to the office within 24 hours of receipt.
Drivers paperwork must be signed for as damaged.
• Delay to notify Hoshizaki may result in non-payment of damage allowance or refusal to replace goods.
• Hoshizaki will not be held responsible for any items that are signed for to be in good condition and later found to be damaged.
• Hoshizaki will consider requests to return machines on a case by case basis.
• A restocking charge may apply and customers are responsible for return of the goods in new condition in original packing.
• An RMA document / number will be issued for authorised returns.
• Charges may apply if units are returned with damage or packing is missing / marked.
• Hoshizaki is unable to accept return of used equipment.
• Unauthorised machines will be refused and returned to sender.

Missing items
Any missing items must be reported in writing within 24 hours of delivery. Hoshizaki are unable to replace missing items without charge outside of this time.